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General conditions of sale Sent by mail

General conditions of sale


Sent by mail

Items presented on this site are given informative titles, however, these can be changed or modified at any time.


When you have finished putting items in your basket, you have 3 options to complete your order:


  1. Secure payment via Crédit Mutuel, a safe and reliable method. Ships immediately.
  2. Other payment methods.  Ships as soon as payment is received (at the store ‘Plaisirs d’Alsace’), either by check (only those from France, please), money order, bank transfer, or by giving us your precise information by phone/fax: the 16 digit number and expiration date, your name and the exact order number.


Send other payments to the following address:


Plaisirs d’Alsace

13 rue des dentelles



Shipping fees depend on the number of items ordered.


For the first or second mode of payment, the shipping fees are calculated based on the weight of the package and the zone to which the package is being shipped.  The shipping charges are indicated in your basket when you choose the country and if it contains items (without having to finalize the purchase).


Shipping is according to destination and weight by the post office or other shipping company (DHL/UPS).  Typical delivery period is 3 days for France, estimate not guaranteed.


For countries outside of the European Union, delivery of your package may require the payment of customs duties.


Services After Sale


If the product is damaged during shipping, a claim must be made with the shipping company or postal agent and copied to us within 24 hours of receipt.  We inspect the goods during packaging; therefore, returns will not be possible without our prior agreement.


Returns should be in the original box, complete, shipping costs paid by the client.

If the product is defective and to the extent that the defect is reported within 8 days of product receipt, it can be exchanged or purchase reimbursed (if the product is no longer available).



Details of Validity


This website, reserves the right to change its prices at any time.  Purchases will be billed with the applicable price shown at the time the order is submitted. Subject to availability.


Right to Withdrawal


The purchaser has a period of 7 days starting from the receipt of good to exercise the right of withdrawal, return shipping costs paid by client.


When the seven-day period expires on a Saturday, Sunday or public (non-work) holiday, it is extended to the next business day.




The client acknowledges and accepts all conditions exactly as stated above.

For any additional information, you can contact us:


By telephone at 0(033) 3 88 21 07 93

By fax at 0(033) 3 88 21 07 93

By email, at


Plaisirs d’Alsace, 13 rue des Dentelles, 67000 Strasbourg.  Tel.: 03 88 21 07 93



Coordonnées et statuts

Plaisirs d'Alsace
13 rue des Dentelles
67000 Strasbourg
03 88 21 07 93

EURL au capital de 7622 €
SIRET : 42347932800019
N° TVA : FR90423479328


Plaisirs d’Alsace, 13 rue des Dentelles, 67000 Strasbourg. Tél.: 03 88 21 07 93.